Learn at Home

1. Our role and legal position

  • Learn at Home (Pty) Ltd operates as a tutor support centre.
  • We are not a school and are not registered with the Department of Basic Education (DBE).
  • Learners remain legally registered under their parent/guardian for homeschooling.
  • Curriculum registration and compliance with the DBE, OPSA or any curriculum provider remain the sole responsibility of the parent/guardian.
  • Learn at Home processes personal information only to provide academic tutoring support, administrative services, and communication and progress monitoring.
  • All personal information is processed in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

2. Personal information we process

We may collect and process the following information:

  • Parent/guardian details (name, contact details, billing information)
  • Learner details (name, age, grade level, academic progress)
  • Attendance records
  • Limited images or videos (only with explicit consent)
  • Communication records related to tutoring services

No personal information is collected or processed unnecessarily.

3. Third-party service providers (operators)

To deliver our services effectively, Learn at Home makes use of the following third-party platforms, each of which maintains its own security and privacy policies:

  • Administration & finance: Sage Accounting (invoicing and financial records); Accountability (payment tracking and credit monitoring)
  • Academic platforms: Google Classroom (lesson delivery, academic resources and assignments); Class Dojo (communication, behaviour tracking and learner updates)
  • Communication & marketing (with consent only): Facebook, Instagram, TikTok

Learn at Home ensures that only necessary information is shared with these platforms to perform required services.

4. Limitation of responsibility

While Learn at Home takes reasonable technical and organisational measures to protect personal information, we are not responsible for personal information shared by parents with the Department of Basic Education (DBE), OPSA, or any curriculum provider. Parents are encouraged to review and understand the privacy policies of any curriculum providers or external organisations they choose to use.

5. Data security and retention

  • Personal information is stored securely and accessed only by authorised persons.
  • Information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
  • All reasonable steps are taken to prevent unauthorised access, loss or misuse.

6. Rights of parents and learners

In terms of POPIA, parents/guardians have the right to:

  • Request access to personal information held by Learn at Home
  • Request correction or deletion of inaccurate information
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Regulator of South Africa

7. Consent

On registration, parents/guardians are asked to indicate their consent to: financial processing via Sage Accounting and Accountability; the use of Google Classroom and Class Dojo for tutoring, communication and academic support; the use of their child's image or video on Facebook, Instagram and TikTok to showcase Learn at Home activities; and acknowledgement that social media platforms are third-party applications with associated privacy risks.

8. Social media code of conduct (parents and guardians)

To protect all families within Learn at Home, parents agree to the following:

  • Third-party privacy: do not post photos or videos of other learners without the express consent of their parents/guardians.
  • Platform confidentiality: do not share screenshots or content from Class Dojo or Google Classroom on public or private social media platforms.
  • Tagging and identification: avoid tagging Learn at Home in posts that identify learners by their full names.

Failure to comply may result in withdrawal of social media privileges.

9. Website contact form

Information submitted through the contact form on this website (name, email address, phone number and your message) is emailed to info@learnathome.co.za and used only to respond to your enquiry.

10. Contact information

For any POPIA-related queries or requests, please contact:

Learn at Home (Pty) Ltd
Attention: Yolanda Venter
Email: yolanda@learnathome.co.za
Cellphone: 079 599 6618